Report any technical problems you discover and discuss solutions.

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10 years 1 month ago #3858 by ckelleher
Hi, im hoping someone will be able to help with my problem

I have created a project for testing and set the access to public,

This is not updating in the publishing your project tab

Also when trying to access to URL for the project - i receive the following error:

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Has anyone seen this before?

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10 years 1 month ago #3859 by Fay
Have you clicked the Change Access button after changing to public? Does the project still show as public when you move off the access tab and back again?

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10 years 1 month ago #3860 by ckelleher
Hi I have clicked change access after selecting public checkbox.

After going back onto the properties it does not show as being set to any (see attached access.jpg)

When trying to change the access again i get an error "Sorry only the creator can set the access settings" (see attached access2.jpg)
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10 years 1 month ago #3861 by ronm
Refresh the browser and if prompted log back in - sounds like your login session has expired?

Xerte developer & trainer
e-learning & m-learning consultant
mitchellmedia.co.uk | xerteacademy.com | learningapps.co.uk
Note: Support here is voluntary and meant for users to support each other.
Need direct commercial support with Xerte? mitchellmedia.co.uk/contact/

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10 years 1 month ago #3878 by ckelleher
I have tried resetting the browser session, restarting the services (and server) and still receive the same error message.

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10 years 1 month ago #3879 by ronm
What authentication method are you using?
Does the project play ok from the workspace?
What browser are you using and do you get the same issue with all/different browsers? If IE what version?
If you create a new test project do you get the same problem?
Is the install public facing that we can access?

Sorry it's difficult to troubleshoot without more info but suffice to say this isn't a bug with the Xerte code so something not quite right with your configuration.

Xerte developer & trainer
e-learning & m-learning consultant
mitchellmedia.co.uk | xerteacademy.com | learningapps.co.uk
Note: Support here is voluntary and meant for users to support each other.
Need direct commercial support with Xerte? mitchellmedia.co.uk/contact/

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