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Help!!! Imported Projects Won't Load

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12 years 3 weeks ago #2061 by tom
Replied by tom on topic Help!!! Imported Projects Won't Load
Can you send it by email (reijnders at tor dot nl)

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12 years 3 weeks ago #2062 by jaye
Replied by jaye on topic Help!!! Imported Projects Won't Load

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12 years 3 weeks ago #2063 by tom
Replied by tom on topic Help!!! Imported Projects Won't Load
It imports fine in my linux installation, so it has to do with the Organizational installation.

Can you change files in that installation?

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12 years 3 weeks ago #2064 by jaye
Replied by jaye on topic Help!!! Imported Projects Won't Load
I would have to speak with the system administrator. Do you know what could be the problem with that organizations install, so that I can direct him to that area?

Thanks so much, I thought I would have to redo all the files on the organizations installation.


Jaye

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12 years 3 weeks ago #2065 by tom
Replied by tom on topic Help!!! Imported Projects Won't Load
Several options really:

1. The file permissions (and/or owner of the folder) are wrong on the server, specifically the import folder
2. The pacakges are too large (but I suspect that is not the case, default is 8Mb)

To debug, look in the logfiles of the server, and you can create a log file for the Xerte installation by editing config.php on line 26, set development to true, and make sure the debug.log file is put in a writable folder (some lines below line 26, in the config.php)

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12 years 3 weeks ago #2066 by jaye
Replied by jaye on topic Help!!! Imported Projects Won't Load
Thanks once again, I will be sending in an email shortly with this information.

Jaye

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